Bank of America? Live from Mumbai.
A friend was having problems paying their mortgage and called Countrywide/Bank of America to see if they could qualify for the federal assistance plan. They have a name for it- the “home retention program.”
Of course, Bank of America bought Countrywide, after it went bust- while Angelo Mozilo, the CEO was making millions (he’s now under investigation).
So, who picks up the phone to help you apply for the assistance? An American working at a call center like the one on Wilmington Pike in the former DESC? Of course not- it’s outsourced to Mumbai. A former intern’s husband lost his job a few months ago at the GE credit facility there. I’m sure he could be working for Countrywide with a minimum of cross-training.
Keeping Indians hard at work. I’m sorry President Obama, that just doesn’t cut it. You accept government bailout money, you still pay your executives’ annual pay with 2 commas in the figure- you better be employing AMERICANS first if you want us to be able to make our home payments, buy new cars, etc.
We, the taxpaying public, own 85% of AIG, I’m not sure what the stake in BofA is- but, if you want to see Americans not lose their homes, it’s time to give some people in India pink slips.
That’s a start on a stimulus plan.
I use AT&T for my internet connection and all their tech-support calls are routed to the Philippines.
In many cases, I simply cannot understand the people on the other end of the line.
It doesn’t matter whether you end up in Mumbay or Manila. It’s always better when you are connected to someone Stateside whose English is like your own.
Many CEO’s have caught on to the advantage of the cheap labor with no medical care, no unions, and no employee payroll taxes. http://www.fourhourworkweek.com/blog/outsourcing-life/
Pres. Obama put the cart before the horse, first rules needed to be drafted that would promote local employement, reduced energy, better health care, and so on; then the money distrubuted.