In my congressional run, I made a video featuring Woodland Cemetery, one of my favorite places in Dayton. That…
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Customer Service stories in Dayton OHIO
It’s time to fire Inspector Gotcha
I’m going to leave out names, because they really don’t matter. This is an issue of culture in City Hall,…
311 in Dayton anyone?
At the South East Priority Board candidates’ forum on Thursday night I got asked about my position on changing…
Montgomery County Health Department posts restaurant inspections
It’s nowhere as cool as the window stickers in Kentucky- with a numeric grades- but, you can now look up…
What can we do to make Dayton government more “citizen friendly?”
I might never have stepped foot inside City Hall if the city had done a better job of establishing a relationship with…
Things the city shouldn’t do.
I don’t care how tight the budget is, there are some things you don’t cut, or add charges to. Charging…
A business resource center without useful resources?
Two years ago, the City of Dayton finally heard the message: it’s not that easy to do business in Dayton. So…
Local talent need not apply. Process improvement starts at home.
There are six-sigma consultants in Dayton. There are customer service trainers in Dayton, we have a city full of very…
Returning calls isn’t really optional in City Hall.
Memo to employees of the City of Dayton: When a citizen, a taxpayer, a potential citizen or potential taxpayer calls…
How many pounds of flesh to invest in Dayton?
It seems like a recurring theme: If you want to do business, you have to jump through hoops like a circus dog, while…
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