building permit and inspection process

It’s time to fire Inspector Gotcha

I’m going to leave out names, because they really don’t matter. This is an issue of culture in City Hall, and it’s one that needed to be shown the door long ago. Talking to another local small businessman, I heard yet another story of a small business opening being delayed by Inspector Gotcha. After turning Read More

Local talent need not apply. Process improvement starts at home.

There are six-sigma consultants in Dayton. There are customer service trainers in Dayton, we have a city full of very capable business people. Clay Matile runs a center, Aileron, that trains organizations to be competitive right here in Dayton. So why does the City Commission hire people from California to “review” the process- instead of Read More