Customer Service stories in Dayton OHIO

Things the city shouldn’t do.

I don’t care how tight the budget is, there are some things you don’t cut, or add charges to. Charging volunteer youth leagues for use of ball fields on a daily basis is one: Beginning this season, the city is charging all non-city leagues a flat rate of $50 per ball field, per day to Read More

A business resource center without useful resources?

Two years ago, the City of Dayton finally heard the message: it’s not that easy to do business in Dayton.  So they recently opened the Dayton Business Resource Center. From their website: The DBRC is the City’s latest initiative to support the growth and expansion of businesses in Dayton. By housing various economic development agencies Read More

Local talent need not apply. Process improvement starts at home.

There are six-sigma consultants in Dayton. There are customer service trainers in Dayton, we have a city full of very capable business people. Clay Matile runs a center, Aileron, that trains organizations to be competitive right here in Dayton. So why does the City Commission hire people from California to “review” the process- instead of Read More

Returning calls isn’t really optional in City Hall.

Memo to employees of the City of Dayton: When a citizen, a taxpayer, a potential citizen or potential taxpayer calls it’s not optional to return the call.(btw- that should cover everyone). Ignoring 5 messages left for you is inexcusable- and should be grounds for termination. Unfortunately, John Gower, head of the department of planning doesn’t Read More

How many pounds of flesh to invest in Dayton?

It seems like a recurring theme: If you want to do business, you have to jump through hoops like a circus dog, while balancing a spinning basketball, on a yardstick, perched on your nose. (A nod to an old friend who died recently and probably could have done it). Last night I sat through a Read More

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