The messages started coming in this morning.
Seriously DPS enrollment center is a hot mess! People have been here since noon and not helped yet. I have been here since 1 and I bet I have another 2 hours to go. They have 2, maybe 3 people working. First day of enrollment, which is way late this year and they still can’t get their crap together !
They need a lesson on efficiency because wasting 6.5 hours for a 5 minute process is ridiculous. That would be a major turn off for someone new to the district to sit thru that process.
DPS enrollment center a disaster. Been here since 9:35 and still have over 20 people ahead of me to enroll. Only 2 people have been called back to enroll in the past hour or so. This is ludicrous.7 hours…. I got there at 9:35 and didn’t get called back until 4:25Once I finally got called back the employee doing our enrollment was nice and apologized for the wait, but 7 hours is insane
It was fugly as we say in the business. Much of the time was also spent having a parent fill it in, then having someone try to read their writing- and enter it into the computer.
I spent time trying to explain to Richard Melson, their chief of IT- that you could swipe a State ID and fill out a large part of the data- and that we could set up a PDF that would allow direct entry- or a website to handle much of it. Or- to send the hand written forms off – to a mechanical turk for data checking and entry. All of this went straight over his head.
Here was the form redesign that we offered:
We also suggested making every single school a registration station, instead of the centralized office model. Why should parents have to trek downtown to register their kids when there is a building closer to home?
If you want to download the registration forms at home, good luck. Instead of a bundle- or one complete package- the pre-school registration page has 4 separate downloads. Then, it routes you to the Home access center- where you have to complete an account.
Compare all that mess to the webpage for Emerson Elementary at the end of my block: https://www.nhaschools.com/schools/emerson-academy/en/apply
Wow- that’s easy- and note, their website is secure- and DPS- in 2018, still doesn’t have a secure certificate on their site. The edict from Google on secure websites was in the spring of 2014…
Here is a photo of the waiting room- with people bored out of their gourds, I anonymized the photo so as not to embarrass anyone for sending their kids to DPS- when they could be registering to join Dayton Public Prep– which will run DPS the way real professionals would.
Note- the DPP website is secure.