From the category archives:

Customer Service stories in Dayton OHIO

Why I love Woodland Cemetery & Arboretum

by David Esrati on December 18, 2009 11:41 am

It’s time to fire Inspector Gotcha

by David Esrati on November 17, 2009 9:12 am

311 in Dayton anyone?

by David Esrati on October 17, 2009 9:21 am

Montgomery County Health Department posts restaurant inspections

by David Esrati on September 3, 2009 9:51 pm

Things the city shouldn’t do.

by David Esrati on April 29, 2009 8:27 am

A business resource center without useful resources?

by David Esrati on April 5, 2009 10:59 am

Local talent need not apply. Process improvement starts at home.

by David Esrati on March 12, 2009 10:28 am

Returning calls isn’t really optional in City Hall.

by David Esrati on March 7, 2009 3:24 pm

How many pounds of flesh to invest in Dayton?

by David Esrati on February 18, 2009 7:07 am